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Urgent: Login Issues Causing Onboarding Process in Workspace

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Urgent issue Our team cannot log in to our workspace, (https://app.clay.com/workspaces/12893/) It's sending us into an onboarding process, as if this is a new workspace. This is causing issues and concern that our workspace will have had loss of data / work.

Urgent: Login Issues Causing Onboarding Process in Workspace | Clay

13 comments

· Sorted by Oldest

Joel Blackburn
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Joel Blackburn
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Teodora looping you in here for visibility
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Joel Blackburn
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Jonathon Andrews
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Joel Blackburn
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I can access our workspace by inputting a specific table url, and navigate via the folder view. however this is far from ideal as I cannot access the workspace view without triggering the onboarding process.
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BobbyO
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Same problem with my account fyi
Daniel Kupka (Clay)
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Joel Blackburn
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thanks Daniel Kupka (Clay)
kushagra tiwari
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facing the same issue Daniel Kupka (Clay) cc: Vikrant Rao
Kyle
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same issue.
Daniel Kupka (Clay)
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Hey there, Apologies for the login issue. Everything should be back to normal now. Let us know if you run into any trouble again!
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Joel Blackburn
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Thanks Daniel Kupka (Clay) all working ok for me now
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Joel Blackburn!