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Urgent: Login Issues Causing Onboarding Process in Workspace

Avatar of Joel B.Joel B.
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Urgent issue Our team cannot log in to our workspace, (https://app.clay.com/workspaces/12893/) It's sending us into an onboarding process, as if this is a new workspace. This is causing issues and concern that our workspace will have had loss of data / work.

13 comments

  • Avatar of Joel B.
    Joel B.
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  • Avatar of Joel B.
    Joel B.
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    Teodora looping you in here for visibility

    ❤️1
  • Avatar of Joel B.
    Joel B.
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    👋1
  • Avatar of Joel B.
    Joel B.
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    I can access our workspace by inputting a specific table url, and navigate via the folder view. however this is far from ideal as I cannot access the workspace view without triggering the onboarding process.

  • Avatar of Robert
    Robert
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    Same problem with my account fyi

  • Avatar of Daniel K.
    Daniel K.
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    Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

  • Avatar of Joel B.
    Joel B.
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    thanks Daniel K.

  • Avatar of kushagra
    kushagra
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    facing the same issue Daniel K. cc: Vikrant R.

  • Avatar of Kyle
    Kyle
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    same issue.

  • Avatar of Daniel K.
    Daniel K.
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    Hey there, Apologies for the login issue. Everything should be back to normal now. Let us know if you run into any trouble again!

    :thumbsup_all:1
  • Avatar of Joel B.
    Joel B.
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    Thanks Daniel K. all working ok for me now

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Joel B.​!