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Troubleshooting Gong Webhook: Stuck on Waiting for Events | Clay

Troubleshooting Gong Webhook: Stuck on Waiting for Events

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Setup a Webhook to pull in Gong call data, but just perpetually "Waiting for events" - I've tripled checked the filters in Gong to ensure that the POST webhook should be firing on all new calls. Help?

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7 comments

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Clay Support
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Verify the following:
Ensure the Gong webhook rule is set to trigger "When a new call is processed" and sends data to the correct Clay webhook URL [1].
Confirm the endpoint URL in Gong matches the one generated in Clay and is accessible [2].
Check that Gong is sending a valid payload and your server (Clay) receives it without errors.
If the 50,000 submission limit is reached, create a new webhook, as old limits persist even after row deletion .
Clay Support
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Is that what you were looking for?
Clay Support
APP
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If you still need help with setting up your Gong webhook or troubleshooting the "Waiting for events" status, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or any specific issues you’re encountering?
JB
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That was great, thank you! Is the Webhook method something that just pre-dated the Gong integration?
Clay Support
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The webhook method and the native Gong integration serve different but complementary purposes.
Webhooks enable real-time data push from Gong to Clay when a new call is processed [1]. This is ideal for triggering immediate workflows.
In contrast, the "Pull calls from Gong" native source allows scheduled or manual import of historical call data based on date ranges and user IDs [2].
Both methods are actively supported and used depending on the use case—real-time automation vs. batch retrieval.
Clay Support
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Is that what you were looking for?
Clay Support
APP
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If you need any more help with your Gong webhook setup or understanding the integration options, please let me know. Would you like to share more about what you’re aiming to achieve or any other questions you have?