If you're having trouble joining a workspace after receiving an invite, you might be experiencing a session issue. Try these troubleshooting steps:
1. Log out of your current Clay account
2. Hard refresh your browser:
• On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)
• On PC: Press Ctrl + F5 (Chrome/Firefox/Edge)
3. Log back in and try accessing the invite again
4. If that doesn't work, try using an incognito/private browser window
If you're still having issues, it could be related to authentication. If you normally sign in with Google but are trying to use email/password (or vice versa), try using your usual sign-in method.
If you need further help, please request human assistance by clicking on "Talk to a person".
Just unlocked it—apologies for the inconvenience!
We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
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