Error Pulling Gong Calls from Clay Workbook

hi -- trying to pull gong calls and keep getting an error -- workbook url https://app.clay.com/workspaces/130088/workbooks/wb_0swbgkvzvdaYei66edv

4 comments

Channeled
APP
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To help troubleshoot the error you're experiencing when trying to pull Gong calls, we'll need more information about the specific issue you're encountering. Could you please provide more details about the error message you're seeing? It would be helpful if you could copy and paste the exact error message or any JSON-related issues you're encountering when trying to pull the Gong calls. This information will allow us to better understand and address the problem you're facing.
Source: Gong integration | Documentation | Clay University
Dennis S.
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it literally says error. if the error keeps occurring reach out, so am reaching out
Channeled
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I'm sorry you're experiencing this issue with pulling Gong calls. To resolve the generic "error" message, try these steps: 1. Clear your browser cache and refresh the view. This often resolves persistent error messages in Clay. 2. Double-check your Gong integration setup: • Ensure you have an Explorer Plan at Clay and a Gong Engage subscription. • Verify that your Gong account is properly connected in Clay. 3. Review your input parameters: • Check if you've provided the correct Gong User ID (if applicable). • Confirm that your start and end dates are properly set. If the error persists after trying these steps, we'll need more details to help you further. Could you please provide: ** A screenshot of the error ** The specific steps you're taking when the error occurs * Any error messages or codes you see This information will help us better understand and address the issue you're facing.
Source: Gong integration | Documentation | Clay University
Channeled
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Error Pulling Gong Calls from Clay Workbook | Clay