.png){kind=logo}
Troubleshooting Clay's Connection with Instantly API Issues
Hey team need some urgent help with connecting with Instantly (or to trouble shoot). Clay isn't connecting with Instantly's new API. Is it me or Clay or Instantly not working right now?
Hey team need some urgent help with connecting with Instantly (or to trouble shoot). Clay isn't connecting with Instantly's new API. Is it me or Clay or Instantly not working right now?
To connect Clay with Instantly, you'll need to ensure you have: 1. A valid Instantly API key properly added to Clay 2. An existing campaign set up in InstantlyHere's how to troubleshoot: 1. Check if you have the correct API key: • Find your API key in Instantly's developer documentation at developer.instantly.ai/introduction • Add/verify your API key within any Instantly enrichment panel in Clay 2. Verify your campaign setup: • Ensure you have an existing campaign in Instantly (new campaigns cannot be created directly in Clay) • Confirm you have the correct campaign ID 3. For custom variables: • Make sure any custom variables you're using in Clay are already added to your Instantly campaign through an importIf you're still experiencing issues after checking these points, you may want to request human support for further assistance. Sources: Instantly integration overview | Documentation | Clay University Add Lead to Campaign with Instantly
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey there, thanks for reaching out and sorry to hear this issue is being experienced. What specifically appears to the problem when attempting to input your API key for instantly? Is there an error message that is being surfaced?
Thanks Owen! Instantly just repsonded to me on their side, i think it's their issues with the new API!
Got it, of course! Glad to hear this seems to be mitigated. Let us know what we can do to help or if you have any other questions. :)
took me 3 hours to go back n forth with instantly on this man. Their support team isnt aware of the updates and stuff
Waiting to hear from their support
Hey there! Could you share the URL? Also, I want to clarify something - Are you only seeing this error but the leads are going throught? this might actually be due to how the API handles duplicates. Typically, if a lead already exists, it won't create a new one but will update the existing record instead. So your data is likely still being processed, just not as new entries. Let me know about the table URL and we can dig deeper into what's happening!
ya status says success and it’s skipped. Think these are duplicates
No, the leads are all new and dont show up on campaign
I’ll send the URL later on desktop
Hey there Rafael taking a look at this, it seems that leads may be getting skipped because of the "Skip if Lead is in Workspace" setting being checked on. https://downloads.intercomcdn.com/i/o/w28k1kwz/1357067736/6ac2fcacfff2baa221097024f8c3/image.png?expires=1738188900&signature=598432b7419a205f57f96e9c6a0585bc211c7e14cf034ad78a97c5bfb779205d&req=dSMiEcl4moZcX%2FMW1HO4zZ66XBeFwpVHdd36qu%2BTyf6xdg4yVKWp7H8e56qm%0AYGZJ%0A If take a look at the leads that were not added we see this is because they are all being skipped. https://downloads.intercomcdn.com/i/o/w28k1kwz/1357069031/8abe51b20733cd7271eadc6a95bd/image.png?expires=1738188900&signature=c94d5f40980423b3f9795fa646870f8a871bd6f7ecc4e57f36fd8627996a50ee&req=dSMiEcl4lIFcWPMW1HO4zWuvd2vBkNMkbuD08CF7lMJjcp6ieTYW3rDEKnW6%0AYOEw%0A
Got it! There was a UI bug but now it seems to be fixed
