Troubleshooting Clay's Connection with Instantly API Issues

Andi D. · 2025-01-27 19:15:02.604071+00

Hey team need some urgent help with connecting with Instantly (or to trouble shoot). Clay isn't connecting with Instantly's new API. Is it me or Clay or Instantly not working right now?

Troubleshooting Clay's Connection with Instantly API Issues | Clay

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To connect Clay with Instantly, you'll need to ensure you have: 1. A valid Instantly API key properly added to Clay 2. An existing campaign set up in InstantlyHere's how to troubleshoot: 1. Check if you have the correct API key: • Find your API key in Instantly's developer documentation at developer.instantly.ai/introduction • Add/verify your API key within any Instantly enrichment panel in Clay 2. Verify your campaign setup: • Ensure you have an existing campaign in Instantly (new campaigns cannot be created directly in Clay) • Confirm you have the correct campaign ID 3. For custom variables: • Make sure any custom variables you're using in Clay are already added to your Instantly campaign through an importIf you're still experiencing issues after checking these points, you may want to request human support for further assistance. Sources: Instantly integration overview | Documentation | Clay University Add Lead to Campaign with Instantly
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Owen C.
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Hey there, thanks for reaching out and sorry to hear this issue is being experienced. What specifically appears to the problem when attempting to input your API key for instantly? Is there an error message that is being surfaced?
Andi D.
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Thanks Owen! Instantly just repsonded to me on their side, i think it's their issues with the new API!
Owen C.
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Got it, of course! Glad to hear this seems to be mitigated. Let us know what we can do to help or if you have any other questions. :)
Rafael G.
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Having the same problem here. What did their support say Andi D.?
Andi D.
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Rafael G. i gotchu. So their new API Key came out and it's a whack lol instead of going to setting--integration--API Key, go setting--integration--App--find Instantly app API key there That's their old API Key and still works fine with Clay
Andi D.
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took me 3 hours to go back n forth with instantly on this man. Their support team isnt aware of the updates and stuff
Bo (.
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Thanks for this Andi D.!!! Super appreciated.
Andi D.
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You bet! Bo (. someone might wanna follow up with them soon though. They sinking the old API key soon and according to support the new key wont work with Clay (and it’s not working right now) and will need to go through Zapier
Rafael G.
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The old one generated like you said Andi D. is not working. And the new one is not compatible..
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Rafael G.
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Waiting to hear from their support
Bo (.
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Hey there! Could you share the URL? Also, I want to clarify something - Are you only seeing this error but the leads are going throught? this might actually be due to how the API handles duplicates. Typically, if a lead already exists, it won't create a new one but will update the existing record instead. So your data is likely still being processed, just not as new entries. Let me know about the table URL and we can dig deeper into what's happening!
Andi D.
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ya status says success and it’s skipped. Think these are duplicates
Rafael G.
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No, the leads are all new and dont show up on campaign

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