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Understanding Error Messages When Credits Are Available
what does this error mean? Still have credits https://app.clay.com/workspaces/16336/workbooks/wb_6mUTKetGV43F/tables/t_bugJRH9ihYGc/views/gv_mAHyscQ2qBF3
what does this error mean? Still have credits https://app.clay.com/workspaces/16336/workbooks/wb_6mUTKetGV43F/tables/t_bugJRH9ihYGc/views/gv_mAHyscQ2qBF3
Thanks for reaching out! Here is the full error message for what you're experiencing:
LBKSError code 400: {"error": true, "message": "INVALID_DOMAIN_NAME", "details": null}LBKSThe Prospeo documentation elaborates a little further: LBKS"The domain name you submitted is not reachable or does not have valid MX records."LBKSThis indicates that the domain in question isn’t reachable or doesn’t have valid MX (Mail Exchange) records. Essentially, this means that the domain either is not reachable (a few URLs are dead and don't actually go anywhere)or aren't set up to receive emails. Let us take row 13 in the table as an example. moderntimesgraphics.com isn’t set up to receive emails.
I confirmed this by running a DNS lookup, and the domain doesn’t return any valid MX records, which aligns with what Prospeo states in their documentation.
I've attached a couple of screenshots to show you what I mean. The first is with Clay.com and responds with an expected output, the second is with moderntimesgraphics.com and doesn't garner a response.
If you're encountering this issue with multiple domains, it could be worth double-checking that the URLs in the Normalized URL column are correct and active.
I hope that helps! Let me know if you have any further questions.
