Troubleshooting Gong Call Auto Updates in Clay Table

Rigel H. · 2025-12-11T15:41:05.726Z

I have a table that where I am trying to pull calls from Gong on a daily cadence but can't seem to get the auto update to happen - I thought I had the right requirements setup but must be doing something wrong. It also says they are started successfully but nothing is being added (shown below) https://app.clay.com/workspaces/318871/workbooks/wb_0t5zupfBxW6gsuGKCAX/tables/t_0t6lkqjCz4rUHQxgu5a/views/gv_0t5zuqve3D4fj5jTX2q

Troubleshooting Gong Call Auto Updates in Clay Table | Clay

11 comments

· Sorted by Oldest

Clay Support
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The issue is likely that your Gong source filters changed after the initial run. When you edit source filters after a table has been run, Clay doesn't automatically reprocess the existing data - it only applies new filters to future runs. [1]
Since your runs show "Started Successfully" but pull 0 new calls, the source is working but not finding data matching your current date range (Dec 1-31, 2025).
Try this: Click "Edit inputs" on your Gong source and then "Run now" to manually trigger it with your current settings. This should pull in calls that match your updated filters.
Before we dig deeper, have you tried using Sculptor? It's our built-in AI tool in the top-right corner that can help troubleshoot table issues and suggest fixes. Give it a shot and let me know if that helps resolve the problem.
Rigel H.
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Appreciate this! I can manually run this but would love to have it on a auto cadence every day so I am not having to do so myself with this and other workbooks! I have tried using Sculptor 🙂
Clay Support
APP
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Good news - you already have the scheduling set up correctly! Your Gong source is configured to run daily at 7:00 AM MST, and your run history shows it's executing successfully. [1]
The issue is that your date range (Dec 1-31, 2025) might not be capturing new calls. Since it's currently Dec 11th, try updating your start date to be more recent - like Dec 10th or 11th - to pull in the latest calls. [2]
The scheduling will continue running automatically every day, but it can only find calls within your specified date range.
Clay Support
APP
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Is that what you were looking for?
Rigel H.
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Would I have to update the start date every day? I am trying to create a process that just automatically runs the table on a daily basis.
Clay Support
APP
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You don't need to update the start date daily! For a truly automated process, consider switching to a webhook setup instead of the scheduled source. [1]
With webhooks, Gong automatically pushes new call data to Clay in real-time as calls are processed - no date ranges needed. You'd create a webhook rule in Gong that triggers "When a new call is processed" and sends data directly to Clay. [2]
This eliminates the manual date management and gives you fresh call data automatically without worrying about date ranges.
Clay Support
APP
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Did that answer your question?
Rigel H.
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Do you have documentation on how to setup the Gong + Clay Webhook?
Clay Support
APP
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Yes! Here's how to set up the Gong + Clay webhook:
In Clay:
1.
Click + Add at the bottom of your workbook
2.
Search for Webhook and select Monitor webhook
3.
Copy the webhook URL [1]
In Gong:
1.
Go to the Gong Admin Panel
2.
Create an Automation Rule that triggers When a new call is processed
3.
Set it to send data via Webhook
4.
Paste your Clay webhook URL as the destination
Back in Clay:
Add the Get call details enrichment action and map the callId column from your webhook data to retrieve full call details like transcripts and insights.
This gives you real-time call data without needing to manage date ranges!
Clay Support
APP
·
·
Was this helpful?
Clay Support
APP
·
·
If you still need help setting up the Gong webhook or automating your table updates, I’m here to assist. Would you like to provide more details about what you’re trying to achieve so we can continue troubleshooting?

Clay Support
APP
·
·
The issue is likely that your Gong source filters changed after the initial run. When you edit source filters after a table has been run, Clay doesn't automatically reprocess the existing data - it only applies new filters to future runs. [1]
Since your runs show "Started Successfully" but pull 0 new calls, the source is working but not finding data matching your current date range (Dec 1-31, 2025).
Try this: Click "Edit inputs" on your Gong source and then "Run now" to manually trigger it with your current settings. This should pull in calls that match your updated filters.
Before we dig deeper, have you tried using Sculptor? It's our built-in AI tool in the top-right corner that can help troubleshoot table issues and suggest fixes. Give it a shot and let me know if that helps resolve the problem.
Rigel H.
·
·
Appreciate this! I can manually run this but would love to have it on a auto cadence every day so I am not having to do so myself with this and other workbooks! I have tried using Sculptor 🙂
Clay Support
APP
·
·
Good news - you already have the scheduling set up correctly! Your Gong source is configured to run daily at 7:00 AM MST, and your run history shows it's executing successfully. [1]
The issue is that your date range (Dec 1-31, 2025) might not be capturing new calls. Since it's currently Dec 11th, try updating your start date to be more recent - like Dec 10th or 11th - to pull in the latest calls. [2]
The scheduling will continue running automatically every day, but it can only find calls within your specified date range.
Clay Support
APP
·
·
Is that what you were looking for?
Rigel H.
·
·
Would I have to update the start date every day? I am trying to create a process that just automatically runs the table on a daily basis.
Clay Support
APP
·
·
You don't need to update the start date daily! For a truly automated process, consider switching to a webhook setup instead of the scheduled source. [1]
With webhooks, Gong automatically pushes new call data to Clay in real-time as calls are processed - no date ranges needed. You'd create a webhook rule in Gong that triggers "When a new call is processed" and sends data directly to Clay. [2]
This eliminates the manual date management and gives you fresh call data automatically without worrying about date ranges.
Clay Support
APP
·
·
Did that answer your question?
Rigel H.
·
·
Do you have documentation on how to setup the Gong + Clay Webhook?
Clay Support
APP
·
·
Yes! Here's how to set up the Gong + Clay webhook:
In Clay:
1.
Click + Add at the bottom of your workbook
2.
Search for Webhook and select Monitor webhook
3.
Copy the webhook URL [1]
In Gong:
1.
Go to the Gong Admin Panel
2.
Create an Automation Rule that triggers When a new call is processed
3.
Set it to send data via Webhook
4.
Paste your Clay webhook URL as the destination
Back in Clay:
Add the Get call details enrichment action and map the callId column from your webhook data to retrieve full call details like transcripts and insights.
This gives you real-time call data without needing to manage date ranges!
Clay Support
APP
·
·
Was this helpful?
Clay Support
APP
·
·
If you still need help setting up the Gong webhook or automating your table updates, I’m here to assist. Would you like to provide more details about what you’re trying to achieve so we can continue troubleshooting?