Issues with Find People Search Job Title Filters

Is anyone else getting an issue when they do a find people search, and the job titles aren't being filtered out properly? In this example I've excluded CEO, Founder and Chair, however all people with those job titles appears within the listings? I've toggled exact keyword on and off and it makes no difference. I've refreshed and still the same results?

3 comments

Channeled
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I understand you're having trouble with the job title filter in Find People. The issue might be related to how the search parameters are set up. Here are a few things to try: 1. Review your job title keywords to ensure they're not too restrictive. 2. Check if you're using the "Exclude" feature correctly for job titles. In the Find People settings, there's a specific field for "Job title" where you can exclude certain titles. 3. Consider adjusting the "Past experiences" toggle. If it's on, it might be including people who previously held these titles. 4. Try broadening your search criteria slightly to see if it affects the results. If the issue persists after trying these steps, you may need more detailed troubleshooting. In that case, please request human assistance by clicking on "Talk to a person" for further help.
Source: Find People overview | Documentation | Clay University
Will Y.
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Any update on this?
Smit V.
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Hi Will, thank you for reaching out! We had a bug that was causing this issue with Find People searches, but it's supposed to be fixed now. Can you try doing a hard refresh of your browser and try running the search again. Here's how to do hard refresh:
Mac: ** Chrome and/or Firefox = Press Cmd + Shift + R ** Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 Let me know if this fixes the issue for you and if it still persists let me know and please share the table link and I would be happy to take a look at it :)

Issues with Find People Search Job Title Filters | Clay