Troubleshooting Workspace Login Issues: Error Message Explained

Hey, I'm trying to log into my workspace but I get this message (screenshot). Unable to log back in. My workspace no. is 342947. Please help. Thanks!

15 comments

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bruno R.
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Hi Christopher, thanks for reaching out. It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
Bruno R.
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Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.
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Hi Chris M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Chris M.!
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Chris M.
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Working now thank you!
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Thank you so much for sharing your feedback Chris M.!
Arturo O.
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Hey Chris, thanks for reaching back and letting us know! Our support tool didn't sync back your edit, but I see you stated it was working now. Let me know if you run into any other issues!
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Chris M.
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Hey now it's happening again...
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Daniela D.
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Hey Christopher! Sorry about this. I ran a quick check in your workspace and can see it's still in the onboarding workflow. However, the page is not stuck loading and once you add a workspace name, it should move you to the next step in the workflow. Can you try to sign in again? Let me know if you're still unable to access the onboarding page or progress past it.
Daniela D.
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Hey Christopher! Following up here. Noticed you completed your onboarding flow🌟. Apologies for the inconvenience. Here to help you get started. If you haven’t already seen these, I’d highly recommend checking out the following guides. They should help you get more comfortable with the product and reduce unnecessary credit spend. • This quick demo video answers most of the questions we see from customers going 0 to 1 • This B2B prospecting guide is a whole resource on the Clay philosophy of outbound • This page explains credit usage and consumption We also have a lot of custom content and videos at https://www.clay.com/university and office hours that hold twice a week. Office hours are a really great way to get to walkthrough Clay’s foundations and get your questions answered live! You can register for that here. Also feel free to share any info about your use-case. Happy to share suggestions.
Daniela D.
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Hey Christopher, Just checking in! Let us know if you're experiencing any issues here. Happy to help!
Daniela D.
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Hey Christopher, Hope you're doing great! I noticed you only had a chance to test webhook imports before your trial recently expired. Do you have a specific use case you need to validate? If you can share more details, I'd be happy to share suggestions. We're also happy to extend your free trial. Just make sure you're logged into Clay, and click this link for an additional two weeks to explore: https://app.clay.com/extend-my-trial/ Cheers,