Pausing Clay Pro Subscription: Credit Rollover Inquiry

·Dec 08, 2025 04:10 PM·

Hi all! We will be pausing our Clay pro subscription in a few days as most of the team is out of the office until the new year. Will any credits left in the account roll over or will we be reset to the free tier until we readd our payment method?

5 comments

· Sorted by Oldest

Clay Support
APP
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Your credits will stay on your account until your current billing cycle ends. After that, when you downgrade to the free plan, your credit balance will be capped at 200 credits (2x the free plan's 100 monthly credits). Any excess credits above this limit will be forfeited. [1]
Your data and workspace remain intact during the downgrade—you can upgrade anytime to restore full access. [2]
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you need any more help with your subscription or credits, please let me know. Would you like to share more details about what you’re trying to resolve or understand?
Jonathan H.
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Thanks very much! That clears things up.
Clay Support
APP
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Glad I could help. Let me know if you need anything else.

Clay Support
APP
·
·
Your credits will stay on your account until your current billing cycle ends. After that, when you downgrade to the free plan, your credit balance will be capped at 200 credits (2x the free plan's 100 monthly credits). Any excess credits above this limit will be forfeited. [1]
Your data and workspace remain intact during the downgrade—you can upgrade anytime to restore full access. [2]
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you need any more help with your subscription or credits, please let me know. Would you like to share more details about what you’re trying to resolve or understand?
Jonathan H.
·
·
Thanks very much! That clears things up.
Clay Support
APP
·
·
Glad I could help. Let me know if you need anything else.