Issues with AI Columns: Stuck and Not Running Solutions

Oliver M. · 2025-12-11T12:36:37.984Z

Is there something wrong with using AI columns? Mine are just stuck and not running at all - with Claude or OpenAI

Issues with AI Columns: Stuck and Not Running Solutions | Clay

Clay Support
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That's frustrating—let me help fix this. Try these solutions:
Quick fixes:
• Click your column header → hover over "Run column" → select Force to jumpstart it
• Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
For OpenAI issues:
Check your API limits at OpenAI Usage Limits. You need 30,000 TPM for content generation or 450,000 TPM for web research
If still stuck:
Create a new column by duplicating the current one, filter for empty rows, then run AI on those
Clay Support
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Is that what you were looking for?
Oliver M.
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talk to human
Clay Support
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I understand, I’ll connect you to one of our human agents who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Oliver M.
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Workspace: https://app.clay.com/workspaces/48037/workbooks/wb_0t5zp6lxUwFokgQbrUc/tables/t_0t6cl3smvcJgGCPAKjZ/views/gv_0t6cl3skgr6SQcaf9Ab
Oliver M.
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just stuck
Harsh M.
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you are not alone friend
3
Oliver M.
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have deleted, tried a different table, used a different model - still not working
Oliver M.
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ahh ok good to know, must just be a backend issue then
Oliver M.
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Sayli G. - let me know if this is a wider issue please? We cannot work right now due to this.
Charly U.
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I have over 7k credits that will expire in a couple of days, that can't even use. I'm also evaluating other options since my clients are getting frustrated.
Leanid K.
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Hello everyone! I have got the same issue(
Jeff T.
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Same issue, following along
Ethan Huang
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Hi Oliver, just to let you know that the team has prioritized this issue and is actively working on it 👌🏼 We should have an update soon.

16 comments