Home

Clay Announcements
Clay Support
Discuss Anything
Feedback & Requests
GTM Career Advice
Introduce Yourself
Member Spotlight
Share Content and Events
Share Full-time Jobs
Share Part Time Jobs
Share Tables, Tools, and Workflows

Community Guidelines

Explore Events
Clay Cup

Powered by Tightknit

Issue with Apollo Integration: Email Not Unlocked Error | Clay

Issue with Apollo Integration: Email Not Unlocked Error

·Apr 29, 2025 02:13 PM·

I am using the Apollo integration, and I recently am getting this back anytime I try and enrich emails: email_not_unlocked@domain.com What can I do to try and troubleshoot?

2 comments

· Sorted by Oldest

Channeled
APP
·
·
You're seeing "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" because Apollo now requires users to extract emails using the "Enrich Person from Apollo" function for the "Find People at Company" enrichment. Here's how to resolve this: 1. Use Apollo's "Find People at Company By Job Title" to search for people. 2. Use the "write each item to new row in other table" function in Clay to extract results into a new table. 3. In the new table, use the "Enrich Person From Apollo" function. Map all necessary columns (except email). 4. Run the enrichment. The saved contact's email should now be included in the response. Note that you'll still be limited by Apollo's API constraints, but you'll have access to all emails by following these steps. If you need further assistance, please request to talk to a person in this chat.
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Anna C.
·
·
That worked! Thank you!