Unexpected Loss of Credits in Clay: Seeking Assistance

I had about 5-7k credits this morning and now a few hours later I'm at zero. The last time I ran anything in clay was last night. I'm trying to figure out what my credits were burned on. I've only been updating one table.

10 comments

Channeled
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There could be a delay in credit processing if your plan recently renewed. It may take 1-2 hours for credits to appear in your account after a renewal due to transaction processing times.To check your current credit balance: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be displayed under your planIf you continue to experience issues after waiting 1-2 hours, please ask for human support assistance to investigate this further. Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
Channeled
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Did that answer your question?
Bryce
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https://app.clay.com/workspaces/427003/workbooks/wb_o6bit9scPcVs/all-tables
Bryce
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This was post renewal
Channeled
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Bryce
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Basically, the last time I did anything with tables, which was last night and getting email addresses, I still showed a few k credits remaining. This morning around 9am EST, I did take a look at my tables but that's about it, so I'm trying to track down what happeend to my credits between those times. I do have auto-update enabled all over so it's very possible something ran that didn't need to
Owen C.
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Hey Bryce, thanks for reaching out. It looks like ~25k credits were spent across the following tables in the last 12 hours. * US | CEOs, Founders, MDs and Eds: 22k credits * US | Architects, Dirs and VPs of Tech, DT and commerce: 3.33k credits Also sharing an hourly credit report breakdown that can be accessed via this Google Sheet. Hope this clears things up! Let me know how if you have any other questions or how else I can assist. :)
Bryce
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awesome, that's exactly what I need to tell what happened I think.
Owen C.
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Perfect! Let me know if you have any other questions here. :)
Channeled
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