How to Recover Closed Chat Windows in Clay

I closed the chat window in clay and it looks like it's gone forever. I've refreshed the windows, logged out and in again, tried in a different browser and nothing. How can I get it back? I was talking to support there.

6 comments

Channeled
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Unfortunately, there's no direct way to recover a closed chat window in Clay. Chat windows are typically session-based and don't persist across browser refreshes or new logins. To resolve any persistent issues, you can try these steps: 1. Clear your browser cache 2. Refresh your Clay workspace: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome, Firefox, Microsoft Edge) If you need to continue your support conversation, you'll need to start a new chat. Is there a specific issue you were discussing with support that I can help you with?
Source: Logging Out of Clay
Bálint S.
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well this did not help. I still don't have access to chat in Clay
Bálint S.
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https://app.clay.com/workspaces/546708/tables/t_C35VxGPv8H5e/views/gv_hjJPb3ivq3RQ Ok here is the issue. I got this error in the "Extract B2B Customers from Domain" column. This was the error:
Please input a valid URL (e.g. clay.com)
I have changed the input (which is in the Customer success column) to only have one URL. Now it contains this: https://zesty.co/customers/ Which I think should be working but rerunning the action still gives me the same error. Why?
Summiya B.
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click on this a popup window will open.you can see your chat
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Bo (.
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Hey Bálint — the issue was that the wrong column was linked as the input. I’ve updated it to use the correct one, and everything should be working now. Sorry for the confusion with the chat! Let me know if you have more questions
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