Trouble with Zero Bounce? Validated Emails Not Matching Up?

Is anyone having troubles with Zero Bounce by any chance? I use Debounce as my default validation tool for work email waterfalls, and then run all of the validated emails with Zero Bounce. But I've got a table of 1.3k people where 446 of them had valid emails according to Debounce, but only 28 of those were considered valid by Zero Bounce. This proportion is a lot smaller than normal, so I thought it would be good to check.

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8 comments

Niqui D.
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The table in question is here!
Clay Team
APP
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Hey there Niqui thanks for reaching out. Let me see if there is anything going on with Zero Bounce.
Niqui D.
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Thanks for checking LuisArturo!
Clay Team
APP
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Quick question when did you try running the validations, was it recently or earlier today?
Niqui D.
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It was earlier today, I think around 10 hours ago?
Clay Team
APP
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Alright thank you just checking something.
Clay Team
APP
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Ok so earlier today Zero Bounce was not working properly, this happened around the time you ran this validation which is why you had a high number of invalid emails. I just re-ran the validation and you should have amore reasonable amount of valid responses, I also gone ahead and reimbursed you the credits for having to have re run the integration again because of the error occurring.
Niqui D.
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Awesome, thank you LuisArturo! That tracks, it was definitely strange to get so few valid responses, thanks for your help!

Trouble with Zero Bounce? Validated Emails Not Matching Up? | Clay