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Trouble with Zero Bounce? Validated Emails Not Matching Up?

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Is anyone having troubles with Zero Bounce by any chance? I use Debounce as my default validation tool for work email waterfalls, and then run all of the validated emails with Zero Bounce. But I've got a table of 1.3k people where 446 of them had valid emails according to Debounce, but only 28 of those were considered valid by Zero Bounce. This proportion is a lot smaller than normal, so I thought it would be good to check.

  • Avatar of Niqui D.
    Niqui D.
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    ยท

    The table in question is here!

  • Avatar of Clay T.
    Clay T.
    APP
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    ยท

    Hey there Niqui thanks for reaching out. Let me see if there is anything going on with Zero Bounce.

  • Avatar of Niqui D.
    Niqui D.
    ยท
    ยท

    Thanks for checking LuisArturo!

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Quick question when did you try running the validations, was it recently or earlier today?

  • Avatar of Niqui D.
    Niqui D.
    ยท
    ยท

    It was earlier today, I think around 10 hours ago?

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Alright thank you just checking something.

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Ok so earlier today Zero Bounce was not working properly, this happened around the time you ran this validation which is why you had a high number of invalid emails. I just re-ran the validation and you should have amore reasonable amount of valid responses, I also gone ahead and reimbursed you the credits for having to have re run the integration again because of the error occurring.

  • Avatar of Niqui D.
    Niqui D.
    ยท
    ยท

    Awesome, thank you LuisArturo! That tracks, it was definitely strange to get so few valid responses, thanks for your help!