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How to Contact Clay Support for Locked Accounts Assistance
How do you recommend getting in touch with someone at Clay regarding locked accounts? Myself and a few people on my team cannot get in touch with anyone/no response when emailing support.
You can try these options to get support:1. Email support@clay.com - while you mentioned not getting a response, this remains our primary support channel. 2. Check our learning resources first: • Watch our quick demo video at clay.com/learn/getting-started-with-clay • Visit Clay University at clay.com/university • These resources might help resolve your issue without waiting for support.If you still haven't received a response after trying these options, please explicitly ask for a human agent in this conversation and someone from our team will assist you with your locked account issue. Sources: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo) Where can I get customer support? - FAQ | Clay.com
Human Agent
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Hey there Haylee, Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!