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02 Support

Request for Refund of 2400 Credits After Workspace Feature Use

Avatar of Miguel M.Miguel M.
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hi there - i used the workspace feature to find people - it did not warn me that it was going to charge me credits . can you please refund me the 2.4k credits it charged me?

8 comments

  • Avatar of Channeled
    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
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    Hey, thanks for reaching out. It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more! I've went ahead and added the credits back too

  • Avatar of Miguel M.
    Miguel M.
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    Thanks Bo!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Miguel M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Miguel thanks for reaching out, just heard from the team that this issue was addressed.

  • Avatar of Miguel M.
    Miguel M.
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    thanks! what was the bug out of curiosity?

  • Avatar of LuisArturo
    LuisArturo
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    There was an bug with the total amount of credits that would be used not being showing in the setup.