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Troubleshooting Trial Account Limitations for Adding Mobile Columns

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I didn’t see any live chat in your app so posting here- I’m on a trial with Marat (Clay) and I’m trying to add a column to find mobile phone numbers and seeing this at the bottom… what is our trial account missing? It isn’t clear to me what I’m doing that isn’t included in our trial account?

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Troubleshooting Trial Account Limitations for Adding Mobile Columns | Clay

5 comments

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (Clay)
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Great question! 😊 We’ve had to stop offering this feature for trial users due to excessive abuse of the system. The Find People/Company search also has fewer export limits, and those are the main restrictions. Let me know if you have any other questions!
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Reed Porter
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at what product tier would I get live chat support? I always chat you guys and seem to get one response per day which makes adopting the tool painfully slow.
Bo (Clay)
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Enterprise clients typically receive faster response times, but we’re growing rapidly and adding more support staff daily to improve response times across the board. You might notice quicker replies towards the end of the day or during EU hours. For more personalized help, you can also check out our Experts page: clay.com/experts. Additionally, we offer office hours twice a week where you can get live support and guidance: Clay Office Hours. Let me know if this helps or if you need anything else! 😊
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.