Request to Change Renewal Date to October 28 Due to Creds Limit

Shwetha R. · 2024-10-24 04:55:19.365979+00

Hi team requesting moving forward the renewal date from Nov 2 to Monday October 28 since we have only 25k creds left? thanks

Request to Change Renewal Date to October 28 Due to Creds Limit | Clay

10 comments

· Sorted by Oldest

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Daniela D.
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Hey Shwetha! Thanks for reaching out. Escalated this to the billing team and will get back as soon as we have an update.
Shwetha R.
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Thanks! 🙂 Also from the usage metrics you sent me yesterday - I see that we had a sudden spike this week on the 22nd and 23rd - we didnt send many new accounts in but we did have to rerun some previous records - which led to ~20k being consumed for reruns / some errors I would imagine - would really appreciate it if you could consider replenishing the account with this 20k before renewal ✨
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Arturo O.
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Hey Shwetha, thanks for the follow up! The team just added the 20k credits back into the account to help out with that situation, hopefully, the errors that used them up were resolved but let us know. We also asked our team to update the renewal date to Oct 28th, we'll confirm once it has been submitted before closing this thread (likely within 24hrs). Thanks!
Shwetha R.
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Excellent! Thanks so much Arturo - appreciate it 🙂
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Hi Shwetha R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Shwetha R.!
Shwetha R.
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Arturo O. checking in to see whether the renewal date could be brought forward? thanks
Arturo O.
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Hey Swetha, sure thing! I've manually renewed it to help out and it will remain the 28th of each month moving forward. You're all set now!
1
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Daniela D.
·
·
Hey Shwetha! Thanks for reaching out. Escalated this to the billing team and will get back as soon as we have an update.
Shwetha R.
·
·
Thanks! 🙂 Also from the usage metrics you sent me yesterday - I see that we had a sudden spike this week on the 22nd and 23rd - we didnt send many new accounts in but we did have to rerun some previous records - which led to ~20k being consumed for reruns / some errors I would imagine - would really appreciate it if you could consider replenishing the account with this 20k before renewal ✨
Loading attachments
Arturo O.
·
·
Hey Shwetha, thanks for the follow up! The team just added the 20k credits back into the account to help out with that situation, hopefully, the errors that used them up were resolved but let us know. We also asked our team to update the renewal date to Oct 28th, we'll confirm once it has been submitted before closing this thread (likely within 24hrs). Thanks!
Shwetha R.
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Excellent! Thanks so much Arturo - appreciate it 🙂
Channeled
APP
·
·
Hi Shwetha R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thank you so much for sharing your feedback Shwetha R.!
Shwetha R.
·
·
Arturo O. checking in to see whether the renewal date could be brought forward? thanks
Arturo O.
·
·
Hey Swetha, sure thing! I've manually renewed it to help out and it will remain the 28th of each month moving forward. You're all set now!
1
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.