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Issues with HubSpot Lookup Contact: Searching Full Name vs. Profiles

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Hello all, when using the Hubspot Lookup Contact, if using the contact query input as "full name" how is this searching in Hubspot if Hubspot doesnt have a full name property? I noticed some of the look ups that were found has only common First name but not the right surnames so in fact the lookup found the wrong contact profile. Eg. Lauren Jacobs and Lauren Spooner.... I was looking for Lauren Jacobs, the enrichment found me Lauren Spooner?🤔 Is it possible to use two input keys like search "full name" from table + Linkedin url as a unique identifier?

  • Avatar of Bo (.
    Bo (.
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    Hey hey, thanks for reaching out 🎃 When you search for a contact in HubSpot using a full name, the system doesn’t have a dedicated “Full Name” property. Instead, it searches across various fields, including first names and last names. This can lead to results where contacts with matching first names but different last names appear, as you’ve experienced with “Lauren Jacobs” and “Lauren Spooner.” To improve search accuracy, you can use multiple criteria. For example, combining the full name with a LinkedIn URL can help identify the correct contact.

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.