Request for Assistance with AI and Claygent Errors

·

Dear Clay Team, we still receive unknown errors with ai and claygent. Can you help us out pls! Its been days again. Thank you!

· Sorted by Oldest

Channeled
APP
·
·
I'm sorry you're experiencing ongoing issues. Let's troubleshoot: 1. Check your OpenAI API key: Ensure it's correct at https://platform.openai.com/account/api-keys and update it in Clay if needed. 2. Verify your OpenAI plan: For reliable use, you need 30,000 TPM for ChatGPT columns and 450,000 TPM for Claygent. Check your usage tier at https://platform.openai.com/settings/organization/limits. 3. Clear browser cache: This can resolve persistent error messages. 4. For Claygent issues: • Use specific, well-defined search queries • Break large data requests into smaller batches • Check your network connection stability If problems persist, please request human assistance by clicking "Talk to a person" for further support.
Daniel K.
·
·
Philip - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
I'm sorry you're experiencing ongoing issues. Let's troubleshoot: 1. Check your OpenAI API key: Ensure it's correct at https://platform.openai.com/account/api-keys and update it in Clay if needed. 2. Verify your OpenAI plan: For reliable use, you need 30,000 TPM for ChatGPT columns and 450,000 TPM for Claygent. Check your usage tier at https://platform.openai.com/settings/organization/limits. 3. Clear browser cache: This can resolve persistent error messages. 4. For Claygent issues: • Use specific, well-defined search queries • Break large data requests into smaller batches • Check your network connection stability If problems persist, please request human assistance by clicking "Talk to a person" for further support.
Daniel K.
·
·
Philip - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.