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Support Needed for Enrich Person Action Stalling Issues

·Aug 11, 2025 05:47 PM·

May be related to some tickets above, but "Enrich person" action appears to be stalling out in "Queued...". Can we get support on this?

6 comments

· Sorted by Oldest

Clay
APP
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To fix your "Enrich person" action stuck in "Queued..." status: 1. Click the column header of the queued enrichment column 2. Hover over "Run column" in the dropdown that appears 3. Select "Force" to jump start the column run Alternative solutions: ** Try a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) ** Click on individual cells showing "waiting for inputs" and select "re-run this cell" ** Toggle *auto-update off and on again No additional charges apply when re-running these rows . If you need further help, request human assistance by clicking "Talk to a person."
Bo (.
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Jacob - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Jake M.
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Got it, ty Bo! Will standby for updates
Jake M.
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"enrich person" actions working again 👍
Bo (.
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Glad to hear it’s working again. Thanks for your patience today.
🙏1
Mark L.
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Hi, just sharing a quick update. We've been monitoring for a while, and seeing better results with column runs. We've closed the incident posted on https://status.clay.com/, as you may have seen if you're subscribed there. Thanks for your patience with us as we worked through it. Please let us know if you still have trouble.