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SmartLead Integration Not Working - Troubleshooting and Error Handling

Avatar of Ludovic V.Ludovic V.
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Hello, smartlead integration doesn't work. Nothing is happening. No error (is there a way to troubleshoot these things ourselves in the future? Like a place where an error is appearing? I'm not a dev but wondering in case this happens more often)

20 comments

  • Avatar of Ludovic V.
    Ludovic V.
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    I have it in 2 section of my table. I usually use a condition (like on my last column of the table), but even without it (the first smartlead column of my table), it doesn't work.

  • Avatar of Ludovic V.
    Ludovic V.
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    I've re-added my API key to make sure this was right

  • Avatar of Clay T.
    Clay T.
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    Hi Ludovic V., happy to help!

  • Avatar of Clay T.
    Clay T.
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    Is your clay table turned off intentionally?

  • Avatar of Ludovic V.
    Ludovic V.
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    Yes it is

  • Avatar of Ludovic V.
    Ludovic V.
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    But obviously, my problem is happening when I manually run it

  • Avatar of Ludovic V.
    Ludovic V.
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    Hello team, hopefully you can help me troubleshoot this today as it's blocking our workflow. Thank you

  • Avatar of Ludovic V.
    Ludovic V.
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    Tried to duplicate didn't work. Tried just now to create a new column, and it seems it's now working. Will try and confirm here if need further help. Thank you

  • Avatar of Ludovic V.
    Ludovic V.
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    Anjali D. I figure out the issue: Everytime I add a campaign to smartlead, refresh the field, and select a new campaign it bugs. Only workaround I find was to recreate from scratch and re-map all the fields

  • Avatar of Ludovic V.
    Ludovic V.
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    Very unstable integration with Smartlead surprisingly. Will have to recreate 8 columns from scratch, re-mapping all the fields to it. I hope when duplicating a table, it won't break. But you may want to check what's happening. There must a bug somewhere

  • Avatar of Ludovic V.
    Ludovic V.
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    Nevermind, it's still broken sometimes even when I duplicate it. Anyone can help, please? Most recent column to bug is "Smartlead C-Category Ludovic". When I run it, 14 rows with status "Has not run". 0 error, 0 way to troubleshoot it. Can't use Clay until it's fixed 🤯

  • Avatar of Anjali D.
    Anjali D.
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    Thank you for the feedback!! Ludovic V., will take a closer look at this bug and report to our backend team

  • Avatar of Ludovic V.
    Ludovic V.
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    Thank you. What's your typical timeframe to fix these kinds of issue please? Blocking us to start any outbound efforts so with the pricing and credits that expires every month, every day without having a fix will impact us greatly. Thank you

  • Avatar of Clay T.
    Clay T.
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    Hey Ludovic, jumping in here to help too!

  • Avatar of Ludovic V.
    Ludovic V.
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    Hey Arturo O. got Colin P. to help with it already, thank you. #solved 🙂

  • Avatar of Ludovic V.
    Ludovic V.
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  • Avatar of Clay T.
    Clay T.
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    Ahh, okay! thank you for the update. 😄

  • Avatar of Clay T.
    Clay T.
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    I had created a separate view to isolate the columns but you can remove that view if needed.

  • Avatar of Clay T.
    Clay T.
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    In case you'd like to learn more about what stale or outdated data is and how to potentially troubleshoot (or at least an idea to look out for), here's a video, Ludovic V.Example of stale or outdated data: https://www.loom.com/share/1a9204dc588f42efa6fc84e26fcf0d13?sid=e6b02ed6-a2b5-4922-8b0d-2c8d2a7a0596

    :thumbsup_all:1