SmartLead Integration Not Working - Troubleshooting and Error Handling

Hello, smartlead integration doesn't work. Nothing is happening. No error (is there a way to troubleshoot these things ourselves in the future? Like a place where an error is appearing? I'm not a dev but wondering in case this happens more often)

✅1

20 comments

Ludovic V.
·
·
https://app.clay.com/workspaces/208982/tables/t_G8yeFj3XG2cq/views/gv_YOYTRoqv5UrH
Ludovic V.
·
·
I have it in 2 section of my table. I usually use a condition (like on my last column of the table), but even without it (the first smartlead column of my table), it doesn't work.
Ludovic V.
·
·
I've re-added my API key to make sure this was right
Clay T.
APP
·
·
Hi Ludovic V., happy to help!
Clay T.
APP
·
·
Is your clay table turned off intentionally?
Ludovic V.
·
·
Yes it is
Ludovic V.
·
·
But obviously, my problem is happening when I manually run it
Ludovic V.
·
·
Hello team, hopefully you can help me troubleshoot this today as it's blocking our workflow. Thank you
Ludovic V.
·
·
Tried to duplicate didn't work. Tried just now to create a new column, and it seems it's now working. Will try and confirm here if need further help. Thank you
Ludovic V.
·
·
Anjali D. I figure out the issue: Everytime I add a campaign to smartlead, refresh the field, and select a new campaign it bugs. Only workaround I find was to recreate from scratch and re-map all the fields
Ludovic V.
·
·
Very unstable integration with Smartlead surprisingly. Will have to recreate 8 columns from scratch, re-mapping all the fields to it. I hope when duplicating a table, it won't break. But you may want to check what's happening. There must a bug somewhere
Ludovic V.
·
·
Nevermind, it's still broken sometimes even when I duplicate it. Anyone can help, please? Most recent column to bug is "Smartlead C-Category Ludovic". When I run it, 14 rows with status "Has not run". 0 error, 0 way to troubleshoot it. Can't use Clay until it's fixed 🤯
Anjali D.
·
·
Thank you for the feedback!! Ludovic V., will take a closer look at this bug and report to our backend team
Ludovic V.
·
·
Thank you. What's your typical timeframe to fix these kinds of issue please? Blocking us to start any outbound efforts so with the pricing and credits that expires every month, every day without having a fix will impact us greatly. Thank you
Clay T.
APP
·
·
Hey Ludovic, jumping in here to help too!
Ludovic V.
·
·
Hey Arturo O. got Colin P. to help with it already, thank you. #solved 🙂
Ludovic V.
·
·
For anyone who wonder what was it: https://clayrunhq.slack.com/archives/C025KSBLPGX/p1708979087901909
Clay T.
APP
·
·
Ahh, okay! thank you for the update. 😄
Clay T.
APP
·
·
I had created a separate view to isolate the columns but you can remove that view if needed.
Clay T.
APP
·
·
In case you'd like to learn more about what stale or outdated data is and how to potentially troubleshoot (or at least an idea to look out for), here's a video, Ludovic V.Example of stale or outdated data: https://www.loom.com/share/1a9204dc588f42efa6fc84e26fcf0d13?sid=e6b02ed6-a2b5-4922-8b0d-2c8d2a7a0596
:thumbsup_all:1