Help Needed: Connecting ZoomInfo Account to Clay Issues

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Hi there. I am trying to connect my ZoomInfo account into Clay and I am running into a block, see screenshot for error message. Any suggestions on how to move forward with this? I have the correct log in credentials, I am getting in touch with ZoomInfo support but wondering if anyone has run into this before. Thanks 🆘 🫠

2 comments

Channeled
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Try these troubleshooting steps: 1. Clear your browser cache and refresh the page 2. Log out of Clay and log back in to refresh your session token 3. Double-check your connection setup by going to Settings > Connections > Add Connection and selecting ZoomInfo 4. Make sure you're properly configuring the authentication during setup If these steps don't resolve the issue, request human assistance by clicking on "Talk to a person."
Sources: Connect an Account Managing integration accounts | Documentation | Clay University
Bo (.
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Hey, when you see that error, it’s usually due to one of three things: incorrect credentials, trying to connect via SSO (which ZoomInfo’s API doesn’t support), or not having API access enabled on your ZoomInfo account. You’re doing the right thing by reaching out to their support—they’ll be able to confirm if your account has the right permissions. Let me know if you want to double-check anything on the Clay side.