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[Referral Link Not Linking]
[Referral Link Not Linking]
There could be a few reasons why your referral link isn't working as expected. Here's how to troubleshoot: 1. Verify the link: Make sure you're using the correct referral link. 2. Check subscription: Ensure the person who used your link has subscribed to a paid plan. 3. Allow for processing time: It may take 1-2 hours for the credits to appear. To check your referrals' status: 1. Click your profile picture 2. Go to Settings > Referrals If you've verified these steps and the issue persists, request human assistance by clicking "Talk to a person" for further support.
Source: Invite Your Friends to Clay
Chris B.··I have a client who is looking to use my referral link. I thought she did, but I'm not seeing the 3k in credits in her or my account Workspace they're using - https://app.clay.com/workspaces/552835/home My referral link - https://clay.com?via=f0e578 Is there a lag in the time it takes to see the credits, or was this not done? If not done, can you add this on the back end?
There are a few reasons why the referral credits might not have appeared yet: 1. Processing time: It can take 1-2 hours for referral credits to show up in the accounts. 2. Subscription verification: Ensure your client has activated a paid workspace, as this is required for the referral bonus. 3. Correct link usage: Verify that your client used the correct referral link during sign-up. To check the status of your referrals: 1. Click your profile picture 2. Go to Settings > Referrals If the credits still haven't appeared after verifying these points, you'll need to request human assistance by clicking "Talk to a person" in this conversation. They can investigate the specific accounts and potentially resolve the issue on the back end.
- Chris B.··
yes