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02 Support

Issue with Subscription Upgrade Pricing for Clay Team

Avatar of Leandre P.Leandre P.
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Hey Clay team! My subscription just renewed, however I’d like to upgrade but when I go to purchase the upgrade it makes me pay full price even though I’ve just renewed for $150. I want to upgrade to the $350 package so you’d think it would charge me $200?

11 comments

  • Avatar of Channeled
    Channeled
    APP
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    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Daniel K.
    Daniel K.
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    Hi Leandre! Happy to help! We don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. If you’ve upgraded or are looking to, we can refund the lower plan so you can buy the higher plan. Let us know if you'd like to proceed!

  • Avatar of Leandre P.
    Leandre P.
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    hey Daniel K. yes would love to upgrade and refund the previous subscription, let me know the next steps

  • Avatar of Leandre P.
    Leandre P.
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    hey Daniel K. saw you refunded, now I can pay for the upgraded subscription or have you already done that for me?

  • Avatar of Daniel K.
    Daniel K.
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    Hey, great! Yes, feel free to upgrade anytime. Let me know if you experience any hiccups! Have a great one.

  • Avatar of Leandre P.
    Leandre P.
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    sounds good1

  • Avatar of Channeled
    Channeled
    APP
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    Hi Leandre P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Leandre P.!

  • Avatar of Aida
    Aida
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    HI Daniel K.I’m actually in the same situation, looking to upgrade from starter to explorer plan and would be great if we can get a refund for the lower plan - would that be possible?

  • Avatar of Bo (.
    Bo (.
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    Hey Aida! 😊 Yes, absolutely! You can go ahead and upgrade to the Explorer plan now. Once you’ve done that, simply start a new ticket with your workspace URL, and we’ll process the refund for your current Starter plan. If you need any help or have more questions, feel free to reach out! We’re here for you! 😊

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!