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02 Support

How to Unlock Your Temporarily Locked Clay Account

Avatar of Guy M.Guy M.
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Can you help unlock my account. I have not used Clay for some months, and now that I am trying to log in I am getting a message “Oh no! Your account has been temporarily locked for fraud protection. Please email verification@clay.run to unlock your account.”

7 comments

  • Avatar of Channeled
    Channeled
    APP
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    To unlock your Clay account that has been temporarily locked for fraud protection, you'll need to email verification@clay.run. This is the specific email address provided in the error message you received. When contacting them, be sure to include: 1. Your account username 2. A brief explanation of the situation 3. Any relevant details about your recent account activity For security reasons, Clay may need to verify your identity before unlocking your account. Be prepared to provide additional information if requested. Remember, it's crucial to keep your account information secure and notify Clay immediately of any unauthorized use or security breaches in the future. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.

  • Avatar of Guy M.
    Guy M.
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    Just sent an email. Already sent a few in the last few days. I hope it will help, if not I will ask to talk to a human.

  • Avatar of Guy M.
    Guy M.
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    I need to talk to a human.

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Guy M.
    Guy M.
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    My account is locked for fraud protection. I would greatly appreciate if you could open this, and would appreciate letting me know if someone tried to log into my account. Kindly see that I will be able to login and continue using Clay. Many thanks.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.