Home

Clay Announcements
Clay Support
Discuss Anything
Feedback & Requests
GTM Career Advice
Introduce Yourself
Member Spotlight
Share Content and Events
Share Full-time Jobs
Share Part Time Jobs
Share Tables, Tools, and Workflows

Community Guidelines

Explore Events
Learn Clay here
Clay Cup

Powered by Tightknit

Urgent: Account Locked for 3 Days - Requesting Immediate Assistance | Clay

Urgent: Account Locked for 3 Days - Requesting Immediate Assistance

·Nov 17, 2025 11:19 PM·

I’ve been waiting for 3 days with no response from anyone, not even a human. This is extremely frustrating and unacceptable. My account is locked and I need it unlocked immediately. Please escalate this and get me a human agent to resolve it now.

8 comments

· Sorted by Oldest

Clay Support
APP
·
·
I understand your frustration with the wait and the locked account. Would you like me to connect you with a human agent? Or if you provide more details, I can try to assist you further.
Clay Support
APP
·
·
I’m sorry again for the frustration you’ve experienced and I’m here to help if you need any further assistance with your locked account. Would you like to share more details about the issue you’re facing so I can support you better?
Inara T.
·
·
here's my email please check and unlock my account right now fuyt@thehawkdigital.com
Clay Support
APP
·
·
I can't directly unlock your account, but I can explain what's happening. Your account was likely locked due to security measures we've implemented to combat spam usage of free trial credits.
Our team needs to review locked accounts manually and will contact you at the email associated with your account once they've had a chance to look at your situation.
If you need immediate assistance with this, just ask to speak to a human and they can help expedite the review process.
Clay Support
APP
·
·
Was that helpful?
Inara T.
·
·
I’ve been asking for 3 days and no human is responding. This is ridiculous. Stop sending automated messages I need a real human to unlock my account immediately. Enough delays!
Clay Support
APP
·
·
I’m routing you to our human team now so they can assist you further. Thank you for your patience.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)