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Troubleshooting ChatGPT Column with Conditional Logic Issues

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I have a ChatGPT column that will not run basic on Conditional Logic that appears to be true

  • Avatar of Bryan S.
    Bryan S.
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    Column "Cold Email Intros". When I put no conditional logic, it runs. When I put conditional logic, even those the conditions appear to be met, it does not run.

  • Avatar of Bryan S.
    Bryan S.
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    This is true of other columns in the table.

  • Avatar of Channeled
    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bryan S.
    Bryan S.
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    it seems when I put logic around "Case Study Summary" is or is not empty, that stops the columns from running regardless of the contents of the cell.

  • Avatar of Bryan S.
    Bryan S.
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    this is true of the SmartLead columns as well.

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Bryan thanks for reaching out, taking a look the rows in the Smartlead column, these are not running due to the Stale data that is in the "Cold Emails Intros" column. In the screenshot below you will notice that I am pointing to the row that mentions "SCULPTOS", this was a stale row that I re-ran and the Smartlead's column immediately ran once it finished. So it seems that the Smartlead column is respecting the Conditional Formula in place. https://downloads.intercomcdn.com/i/o/1187571512/62eca04cf70e3f3056819b27/image.png?expires=1726859700&signature=e4dea7179552500155d61c7afe68cb59cb943a5e6984069ca001b7b5247e1cf7&req=dSEvEcx5nIReW%2FMW1HO4zdAflgB6MuhWuPv6vj8nVWNis0nmGl3qKX6d%2F6ea%0AlHMB%0A However I was not able to see this happen with "Cold Emails Intros" column, what was the conditional column that you used, where it do not seem to follow the conditional formula in place? Is it the one that you are currently using, so that I can test it out in my workspace.

  • Avatar of Bryan S.
    Bryan S.
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    yes that is also happening on my end. let me be more specific on the issue which is that columns are not running even when the conditional logic appears to be met. For these two columns: "Cold Email Intros", "Add Lead to Revenue Opportunity", I only want them to run when "Validated Work Email" is not empty, and "Case Study Summary" is empty. As such, I have added the appropriate logic screenshotted below to both of these columns. The issue is that both "Cold Email Intros", "Add Lead to Revenue Opportunity" have not run and are returning "Run Condition Not Met" even thought (as far as I can tell) "Validated Work Email" is not empty, and "Case Study Summary" is empty. Below are a chunk of rows the meet the above criteria.

  • Avatar of Bryan S.
    Bryan S.
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    I am trying to click the "play" button on cells in "Cold Email Intros" where the conditional logic is met, and nothing is happening.

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Bo (.
    Bo (.
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    Hey, thanks for reaching out! I’ve forwarded this to one of our engineers, and I’ll get back to you once I hear from them. It seems like there’s a bug in the system. 😊

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Bryan S.
    Bryan S.
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    hello Bo (. any update on this?

  • Avatar of Bryan S.
    Bryan S.
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    i do not see a message in-app for this