Issue with Find Professional Posts Filter Not Showing Keywords

Patryk W. · 2025-10-14T08:58:23.378Z

I have noticed something weird. I am trying to use "Find professional posts" source. I am using only one filter, include posts with a keyword "loyalty". But there are so many posts in the results that don't have "loyalty" keyword nowhere, not in the text, not in the link, nowhere. But when I use the additional filter to find company mentions (for example Clay), then the posts from the results include posts that have "loyalty" keyword in their text, so it means it work correctly. Is it a bug or am I missing something? I want to get help from a real assistant, as yesterday a bot couldnt help

Issue with Find Professional Posts Filter Not Showing Keywords | Clay

12 comments

· Sorted by Oldest

Clay Support
APP
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I understand your concern about the filter results and that you'd prefer assistance from a real person. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to help you here.
Patryk W.
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Assistance from a real person please
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Patryk W.
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https://app.clay.com/workspaces/477545/workbooks/wb_0t3rb18CihhifxE9FCX/tables/t_0t3v0cdKT5cfpxBEgx4/views/gv_0t3v0cdyfuMZfKRCyk6
Sayli G.
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Hello Patryk! Thanks for reaching out! I tried recreating this again in your workbook and faced the same issue (even with the additional filters). I would request you to not delete the 'Without adding filters' and 'With company mentions filter' tables as I have created them for the engineers to take a look at! It looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Patryk W.
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Sayli G. is there any update? We would need this feature in our workflow :(
Sayli G.
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Hey Patryk! I apologise for the delay. Reached out to the team for an update!
🙏1
Patryk W.
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Arre there any updates? Sayli G.
Ashwin D.
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Hey Patryk – thank you for reaching out. Stepping in for Sayli here, the issue is with the provider and we’re in active communication with them to get this fixed as soon as possible. We'll circle back once we have an update.
👍1
Bo (.
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I’ve heard back from our engineering team and can confirm that we’re adding this issue to our backlog.
For greater context, our product team prioritizes bugs based on the severity of the issue and how widespread of an experience it is with customers. To set expectations, items like this may not be addressed for some time. The timeline is based on the team's current existing set of work and upcoming feature releases, all subject to change.
So what happens now?
Now that your issue has been logged, I will tentatively mark this as closed. Please note that I will reach out to you as soon as I receive any new information about this bug. If you don’t hear from me, then the engineering team is still working on it. As soon as there's an update, this conversation will automatically re-open on my end and I will follow up with you.
Do you have any further questions before I step away from this conversation until I have an update for you?
Patryk W.
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thank you. I don't have any further questions. Waiting for the next updates, thanks!

Clay Support
APP
·
·
I understand your concern about the filter results and that you'd prefer assistance from a real person. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to help you here.
Patryk W.
·
·
Assistance from a real person please
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Patryk W.
·
·
https://app.clay.com/workspaces/477545/workbooks/wb_0t3rb18CihhifxE9FCX/tables/t_0t3v0cdKT5cfpxBEgx4/views/gv_0t3v0cdyfuMZfKRCyk6
Sayli G.
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·
Hello Patryk! Thanks for reaching out! I tried recreating this again in your workbook and faced the same issue (even with the additional filters). I would request you to not delete the 'Without adding filters' and 'With company mentions filter' tables as I have created them for the engineers to take a look at! It looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Patryk W.
·
·
Sayli G. is there any update? We would need this feature in our workflow :(
Sayli G.
·
·
Hey Patryk! I apologise for the delay. Reached out to the team for an update!
🙏1
Patryk W.
·
·
Arre there any updates? Sayli G.
Ashwin D.
·
·
Hey Patryk – thank you for reaching out. Stepping in for Sayli here, the issue is with the provider and we’re in active communication with them to get this fixed as soon as possible. We'll circle back once we have an update.
👍1
Bo (.
·
·
I’ve heard back from our engineering team and can confirm that we’re adding this issue to our backlog.
For greater context, our product team prioritizes bugs based on the severity of the issue and how widespread of an experience it is with customers. To set expectations, items like this may not be addressed for some time. The timeline is based on the team's current existing set of work and upcoming feature releases, all subject to change.
So what happens now?
Now that your issue has been logged, I will tentatively mark this as closed. Please note that I will reach out to you as soon as I receive any new information about this bug. If you don’t hear from me, then the engineering team is still working on it. As soon as there's an update, this conversation will automatically re-open on my end and I will follow up with you.
Do you have any further questions before I step away from this conversation until I have an update for you?
Patryk W.
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·
thank you. I don't have any further questions. Waiting for the next updates, thanks!