Locked Out of Account: Need Help Switching Login from Google to Email | Clay

Locked Out of Account: Need Help Switching Login from Google to Email

Currently locked out of my account. My login was set with my Google account, and the email associated with my Google account changed. Now when I login with Google it asks me to create a new workspace. Can't leverage "forgot password" or use old email to login. Any way to switch my login to email vs google?

12 comments

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Since your Google account email has changed and you're unable to access your workspace, you'll need to reach out to our support team for assistance. The standard password reset process won't work in your situation since you're using Google authentication.While there is a way to switch from Google to password-based login, this requires access to your account first. Since you're currently locked out, please ask for human support in this conversation so they can help verify your identity and assist with updating your login method.
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Was that helpful?
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Aaron S.
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Any way I can get access again?
Aaron S.
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Still locked out of my account.
Aaron S.
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Anyone able to help?
Daniel K.
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Hey there, thanks for reaching out! ☺️ You're unblocked or do you refer to another email than aaron@growthflare.io? If there's anything else I can assist you with, please let me know! 😊 Have a great Friday, Daniel
Aaron S.
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Daniel K. My login was set to login with my Google Account, and my google account email changed.
Aaron S.
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So now when I try to login with Google, it attempts to create a new clay workspace instead of logging me in
Aaron S.
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Can we reset it so my login (aaron@growthflare.io) is set to login with a password instead of Google?
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Hi Aaron S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Aaron S.!