Urgent: Need Update on Verification Status for Locked Workspace

Emre S. · 2025-12-08T19:10:35.770Z

Hi team, it has been almost a week with no update from verification. My main workspace is still locked and it’s blocking active client delivery. Can someone escalate this or confirm the status?

Urgent: Need Update on Verification Status for Locked Workspace | Clay

8 comments

· Sorted by Oldest

Clay Support
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I understand how frustrating it must be to have your workspace locked for almost a week, especially when it's affecting client delivery. Unfortunately, I don't have specific information about workspace verification processes or timelines in our system. [1]
Since this is blocking your active work and you need immediate assistance, I'd recommend asking to speak with a human who can look into your specific verification status and help get this resolved quickly.
What type of verification were you going through - was this for a new workspace setup or some kind of account review?
Emre S.
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Account review. My personal workspace was locked after verification flagged older test accounts tied to the same device. Context:
Long-time paying user, have spent hundreds on my own Clay usage.
Member of several paying client workspaces, where Clay underpins live delivery.
This locked workspace holds active Bitrix24 integration work and campaigns.
Since this is blocking client work, need a human from the verification team or support to review this specific case. Can provide any details needed.
Clay Support
APP
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I'm sorry to hear about the trouble with your workspace. I’ll connect you to a human agent who can assist you further with this issue.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael A.
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Hi Emre - thanks for reaching out!
Can you let me know which workspace is locked? Additionally, have you reached out to verification@clay.com and cc'd support@clay.com?
Hunain F.
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emre is disappear, maybe
Daniela D.
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Hey Emre! Did you send an email to verification@clay.com? Could you cc us in that email?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand how frustrating it must be to have your workspace locked for almost a week, especially when it's affecting client delivery. Unfortunately, I don't have specific information about workspace verification processes or timelines in our system. [1]
Since this is blocking your active work and you need immediate assistance, I'd recommend asking to speak with a human who can look into your specific verification status and help get this resolved quickly.
What type of verification were you going through - was this for a new workspace setup or some kind of account review?
Emre S.
·
·
Account review. My personal workspace was locked after verification flagged older test accounts tied to the same device. Context:
Long-time paying user, have spent hundreds on my own Clay usage.
Member of several paying client workspaces, where Clay underpins live delivery.
This locked workspace holds active Bitrix24 integration work and campaigns.
Since this is blocking client work, need a human from the verification team or support to review this specific case. Can provide any details needed.
Clay Support
APP
·
·
I'm sorry to hear about the trouble with your workspace. I’ll connect you to a human agent who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael A.
·
·
Hi Emre - thanks for reaching out!
Can you let me know which workspace is locked? Additionally, have you reached out to verification@clay.com and cc'd support@clay.com?
Hunain F.
·
·
emre is disappear, maybe
Daniela D.
·
·
Hey Emre! Did you send an email to verification@clay.com? Could you cc us in that email?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!