Error Occurs When Retrieving Prospects from Apollo: Request for Assistance | Clay

Error Occurs When Retrieving Prospects from Apollo: Request for Assistance

Hi Clay Team! An error ocurrs when trying get prospects from Apollo (see screenshot dor the error). It happened a few hours ago. Could you please take a look at it and see what's wrong? https://app.clay.com/workspaces/369302/workbooks/wb_bE3F2q2ZfhQn/tables/t_uQdaD4BkuRs3/views/gv_HwGnAfoiqUUn

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3 comments

Channeled
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Without seeing the specific error message from your screenshot, I'll explain the most common Apollo.io errors and their solutions: 1. If you're getting a 403 Forbidden error: • Verify that your API key is active and correct • Check if your API key has the necessary permissions • Ensure your API key is authorized for the specific endpoint you're using 2. If you're hitting a rate limit error: • Check your current Apollo subscription plan's limits • Try processing data in smaller batches (around 200 rows at a time) • Consider upgrading your plan if you need higher limits 3. If you're seeing [email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com): This is expected behavior - you'll need to: a. First use "Find People at Company By Job Title" to identify contacts b. Then use "Enrich Person From Apollo" to get the actual email addressesFor more specific guidance, please share the exact error message you're seeing. Sources: Apollo.io integration overview | Documentation | Clay University [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Channeled
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Hi Mark B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Daniel K.
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Hey there, thanks for your patience with the Apollo error. The issue is now resolved. If you have rows with errors, make sure to run only those rows by clicking "run all rows that have errors or haven't run." Sorry for the inconvenience caused. If there's anything else I can assist you with, please let me know! 😊 Have a great Monday, Daniel