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Issue with Personal Email Waterfall Error: Need Assistance | Clay

Issue with Personal Email Waterfall Error: Need Assistance

·Mar 27, 2025 09:12 PM·

Personal email waterfall is giving error even when all the variables are added. Not sure if it's a bug or am I doing something wrong here.

2 comments

· Sorted by Oldest

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The personal email waterfall might be giving an error due to validation issues rather than missing variables. Here's how you can troubleshoot: 1. Check the validation process: The waterfall continues running even after finding an email if it fails validation. 2. Review hidden columns: Validation columns are hidden by default. Open the Columns Panel to unhide these for detailed validation steps. 3. Verify input data: Ensure you've provided the necessary inputs like Company Domain and Personal Social Profile URLs. 4. Test on a small scale: Run a test on 10 rows first to review results before scaling up. If the issue persists, you may need more specific troubleshooting. In that case, request human assistance by clicking on "Talk to a person" for further support.
Source: Enrich People (Waterfalls) [Clay 101] - Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.