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API Key Errors with 4.1-nano: Troubleshooting Tips Needed | Clay

API Key Errors with 4.1-nano: Troubleshooting Tips Needed

·Nov 16, 2025 10:02 PM·

I seem to be getting these errors randomly when using 4.1-nano using my API key. Funny thing is, when I look at the logs on the openAI platform, I can see that the response was sent successfully which means that the error is on clay's end and not with openAI. Anyone know how to resolve this?

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3 comments

· Sorted by Oldest

Clay Support
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This "Failed to communicate with the model provider" error with GPT-4.1-nano often relates to API key configuration or rate limit issues, even when OpenAI logs show successful responses.
First, verify your OpenAI API key is correctly configured in Clay by checking your integration settings and updating if needed.
For GPT-4 models, ensure your OpenAI API tier meets the 30,000 TPM requirement for content generation columns. You can check your current limits at platform.openai.com/account/limits.
Clay implements rate limits for system stability, which can cause intermittent communication failures even when the API call succeeds on OpenAI's end. These issues are more common with newer columns or during high-volume processing.
Try clicking into the specific error cell for more detailed error information.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help resolving the communication errors with the model provider, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other issues you’re encountering?