Request for Help with Clay App Credit Usage

Annamarie G.

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can someone help me understand why i'm already out of credits here please: https://app.clay.com/workspaces/361428/home

6 comments

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I understand you're concerned about running out of credits. To check your current credit balance: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be listed under your plan If you've used all your credits, you have two options: 1. Purchase credit top-ups for temporary needs (costs 50% more than your plan's typical credit cost) 2. Upgrade to the next tier for ongoing increased usage To buy more credits: 1. Go to Settings > Plans and Billing > Purchase Credits 2. Choose an amount and click Continue If you need further assistance, please request to talk to a person in this chat.
Sources: FAQ | Clay.com Purchase Credits and View Amount of Credits Left for the Month
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Stefano
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Hi Annamarie, thank you for reaching out. It looks like you spent most of your credits in these three tables: 1. You spent 6088 credits in this table: https://app.clay.com/workspaces/361428/tables/t_TujWYXdTJHHr 2. This table set you back 406 credits: https://app.clay.com/workspaces/361428/tables/t_s5Cn2hHv5Jxb 3. You also spent 80 credits on this table: https://app.clay.com/workspaces/361428/tables/t_kna22MTjHb5D Let me know if this helps narrow down what may have caused the credit spend you were describing here. Happy to help you investigate this further as needed!
Channeled
APP
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Channeled
APP
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I understand you're concerned about running out of credits. To check your current credit balance: 1. Go to Settings > Plans and Billing 2. Your remaining credits will be listed under your plan If you've used all your credits, you have two options: 1. Purchase credit top-ups for temporary needs (costs 50% more than your plan's typical credit cost) 2. Upgrade to the next tier for ongoing increased usage To buy more credits: 1. Go to Settings > Plans and Billing > Purchase Credits 2. Choose an amount and click Continue If you need further assistance, please request to talk to a person in this chat.
Sources: FAQ | Clay.com Purchase Credits and View Amount of Credits Left for the Month
Channeled
APP
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Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Stefano
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Hi Annamarie, thank you for reaching out. It looks like you spent most of your credits in these three tables: 1. You spent 6088 credits in this table: https://app.clay.com/workspaces/361428/tables/t_TujWYXdTJHHr 2. This table set you back 406 credits: https://app.clay.com/workspaces/361428/tables/t_s5Cn2hHv5Jxb 3. You also spent 80 credits on this table: https://app.clay.com/workspaces/361428/tables/t_kna22MTjHb5D Let me know if this helps narrow down what may have caused the credit spend you were describing here. Happy to help you investigate this further as needed!
Channeled
APP
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