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02 Support

Unable to Access Clay: Is it a General Issue or My Connection?

Avatar of Oleh D.Oleh D.
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Hey! I've got an issue with Clay - "can't reach this page". Are there any general problems or there is something on my end?

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    The "can't reach this page" error you're seeing in Clay could be due to a browser-related issue rather than a general outage. To resolve this, try performing a hard refresh of your browser: ** On Mac: • For Chrome or Firefox, press Cmd + Shift + R • For Safari, press Cmd + Option + R ** On PC: • For Chrome, Firefox, or Microsoft Edge, press Ctrl + F5 This should clear your browser cache and refresh the view, which often resolves persistent error messages in Clay. If the issue persists after trying this, you may want to request human assistance for further troubleshooting.

  • Avatar of Oleh D.
    Oleh D.
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  • Avatar of Bo (.
    Bo (.
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    Hey, There shouldn’t be any general issues right now. If you have multiple accounts and the one you’re trying to access isn’t that's possible that it's causing issues. We recommend sticking to a single active account to avoid this kind of issue.

  • Avatar of Olha V.
    Olha V.
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    Hi Bo (. Clay it's not working on my end as well, ERR_CONNECTION_TIMED_OUT

  • Avatar of Oleh D.
    Oleh D.
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    I have one account only with different workspaces. And I can access none of them