Clay Icon
Join the Community
02 Support

Unexpected Lead Object Deletion in HubSpot: Need Clarification

Avatar of Loh Y.Loh Y.
·
·

We noticed something weird going on, every time when the conditions for "Lead Object Exists" checks out, after all the run completed, the Lead object on my HubSpot account will de deleted. When checking what deleted the Lead object, it mentioned it's caused by the API call - to which we have no idea how and why. Can Clay provide more information on this? Is it some error on Clay's end or HubSpot's end? Just did another test, and it appears that the same behavior still happens. Only when we create the Lead object, there is no error. Whenever we found that the Lead object exists, we'll still do some updates/associations, and in this case, it would delete the Lead object afterwards. May I know why did this happen?

6 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    We're not able to determine the exact cause of the Lead object deletion based on the information provided. This behavior isn't typical for our HubSpot integration actions, which include looking up objects, creating objects, and creating associations. To help us investigate this issue further, could you please provide more details about the specific Clay actions you're using in your workflow, along with any error messages or logs you're seeing?

  • Avatar of Loh Y.
    Loh Y.
    ·
    ·

    This is urgent, please assist at your soonest as we are going to launch the whole thing live tomorrow. I'm still going to online for the next 2 hours. Else, I would have until another day in order to talk to the Support team...

  • Avatar of Tanvi R.
    Tanvi R.
    ·
    ·

    Hi Loh, thanks for reaching out! I checked the last row of this table and it looks like a lead object was not created for this row because it already exists. It looks like you simply associated this lead object with the contact. A few clarification questions: ** Could you check if you have any HubSpot workflows that might automatically delete leads under certain conditions? ** Are you checking for the lead's existence in a specific list, or in the entire HubSpot contacts/leads database? * Can you still find the lead by searching in HubSpot's main contacts area? Checking on our end with the create association enrichment if this could cause anything to be deleted

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Loh Y.
    Loh Y.
    ·
    ·

    Hi there, we havent heard back! Pls this need to be resolve