Request for Credit Recovery After Table Error in Claygent | Clay

Request for Credit Recovery After Table Error in Claygent

Hello, I had a big table that accidently ran before I was able to refine my claygent prompt, is there any way to get these credits back? this was the table: https://app.clay.com/workspaces/106011/workbooks/wb_VU25Gmxau3xC/tables/t_wDoP4zhGsKVa/views/gv_Bi3mSBY22C5k

7 comments

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Unfortunately, we don't have a way to directly recover credits for accidental runs. However, you have a couple of options: 1. If you need more credits, you can purchase credit top-ups. These are additional credits you can buy on top of your existing plan, though they cost 50% more than your plan's typical credit cost. 2. If you need ongoing increased credit usage, you might consider upgrading to the next available tier in your pricing plan. If you need further assistance with this issue, please request to talk to a person in this chat. They may be able to provide more specific help or explore potential solutions for your situation.
Jed M.
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Damn really? It ran without me even hitting "Run" it just added the claygent prompt and it started running
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Unfortunately, we don't have a way to directly recover credits for accidental runs, including those that occurred automatically after adding a Claygent prompt. To prevent this in the future, you can turn off auto-update for your table. Here's how: 1. Click the three dots next to your table name 2. Select "Auto-Update Columns" 3. Toggle off auto-update This will prevent automatic runs and help save credits. If you need more credits, you can purchase credit top-ups. These are additional credits on top of your existing plan, though they cost 50% more than your plan's typical credit cost. For further assistance or to explore potential solutions, please request to talk to a person in this chat.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University How Clay Credits Work
Jed M.
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No
Jed M.
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https://app.clay.com/workspaces/106011/workbooks/wb_VU25Gmxau3xC/tables/t_wDoP4zhGsKVa/views/gv_Bi3mSBY22C5k
Daniela D.
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Hey Jed! Apologies for the delay. Happy to help✨. I added those credits back this time. Let me know if you have any questions!
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