How to Get More Credits without Upgrading Your Plan

·

Hey guys I ran of of credits before the end of my billing cycle. Is there a way I could get more credits without upgrading? We are currently on the 10k credits plan and we really don't need 50k credits/month since the credits don't roll over.

✅

1

13 comments

· Sorted by Oldest

Clay Team
APP
·
·
Hi Obi, thanks for getting in touch! We can restart your billing cycle, this can only be done once
Obi
·
·
Okay
Obi
·
·
How can we reset it?
Clay Team
APP
·
·
We will do it for you, will tell you once its done
Arturo (Clay)
·
·
Hey Obi!! Could you share the email you're using in Clay or any link to any of your tables? Happy to help with the early reset for you, of course, moving forward the best way is to consider the next tier and you can schedule going back to your original plan for the next due date. Since upgrading resets your billing cycle, you'd have more time to use the new batch of credits.
Obi
·
·
Okay. Here's my clay email: obi@iazmedia.com
Clay Team
APP
·
·
Hey!! Sorry for the delay, we had a few issues with the platform but I was able to process your request just now as it came back online. The credits should be added to your account within 2-3 minutes.
Clay Team
APP
·
·
Oh, sorry! Actually, it just notified me that the card was successful, could you verify if it has a limit or enough funds? We can retry as soon as that's cleared.
Obi
·
·
Hey Arturo (Clay) Sorry for the delay. I increased the limit! You can try again now
Obi
·
·
Hey Arturo (Clay) Any update?
Clay Team
APP
·
·
Hey!! sorry, i missed the last message. I'll process now
Clay Team
APP
·
·
There we go, it was successful. Your credits should be in your account.
Obi
·
·
Great. Thanks!

Clay Team
APP
·
·
Hi Obi, thanks for getting in touch! We can restart your billing cycle, this can only be done once
Obi
·
·
Okay
Obi
·
·
How can we reset it?
Clay Team
APP
·
·
We will do it for you, will tell you once its done
Arturo (Clay)
·
·
Hey Obi!! Could you share the email you're using in Clay or any link to any of your tables? Happy to help with the early reset for you, of course, moving forward the best way is to consider the next tier and you can schedule going back to your original plan for the next due date. Since upgrading resets your billing cycle, you'd have more time to use the new batch of credits.
Obi
·
·
Okay. Here's my clay email: obi@iazmedia.com
Clay Team
APP
·
·
Hey!! Sorry for the delay, we had a few issues with the platform but I was able to process your request just now as it came back online. The credits should be added to your account within 2-3 minutes.
Clay Team
APP
·
·
Oh, sorry! Actually, it just notified me that the card was successful, could you verify if it has a limit or enough funds? We can retry as soon as that's cleared.
Obi
·
·
Hey Arturo (Clay) Sorry for the delay. I increased the limit! You can try again now
Obi
·
·
Hey Arturo (Clay) Any update?
Clay Team
APP
·
·
Hey!! sorry, i missed the last message. I'll process now
Clay Team
APP
·
·
There we go, it was successful. Your credits should be in your account.
Obi
·
·
Great. Thanks!