Request for Account Unblocking and Additional Verification Help

sam · 2024-12-12 16:11:10.690844+00

My account was blocked, I did nothing wrong with it, says needs aditional verification, I contacted support via email 4 days ago, can you please unblock my account?

Request for Account Unblocking and Additional Verification Help | Clay

12 comments

· Sorted by Oldest

Channeled
APP
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I understand your account was locked due to our security measures to combat spam usage of free trial credits. While I cannot directly unblock your account, I can explain that our team will review your situation and provide updates as soon as they're available.Since you've already contacted support via email, they will handle your case in the order it was received. If you need to follow up, you can request to speak with a human agent in this conversation who can check on the status of your account review.
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
sam
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Talk to human
Anaum (Clay)
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Hello Sami! We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.
sam
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What do you mean other emails linked to this account Anaum ?
sam
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Integrations?
sam
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Ok
Channeled
APP
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Hi sam! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
sam
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Ok
Channeled
APP
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Hi sam! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback sam!

Channeled
APP
·
·
I understand your account was locked due to our security measures to combat spam usage of free trial credits. While I cannot directly unblock your account, I can explain that our team will review your situation and provide updates as soon as they're available.Since you've already contacted support via email, they will handle your case in the order it was received. If you need to follow up, you can request to speak with a human agent in this conversation who can check on the status of your account review.
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
sam
·
·
Talk to human
Anaum (Clay)
·
·
Hello Sami! We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.
sam
·
·
What do you mean other emails linked to this account Anaum ?
sam
·
·
Integrations?
sam
·
·
Ok
Channeled
APP
·
·
Hi sam! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
sam
·
·
Ok
Channeled
APP
·
·
Hi sam! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
·
·
Thank you so much for sharing your feedback sam!