Are there enrichments within the email waterfall that charge credits regardless of whether it returns any data?
As per this chat discussion with one of our clients - Clay seems to be saying that the ContactOut enrichment will charge regardless of whether it found anything or not. We tested it and did not find that to be true.
It also seems like Clay is saying that ALL such enrichments do the same.
Can someone from the team clarify?
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Hey, thanks for reaching out Siddhant, can you send us the infos of which clients contacted us so I can retrieve the conversations? You're right Contactout refund. https://downloads.intercomcdn.com/i/o/w28k1kwz/1217266157/4ba8df27b05b28a3c6533916618a/CleanShot+2024-10-15+at+_53ZgH13pAK%402x.png?expires=1729027800&signature=f646eac4f5bbe0455792a7efcf87a096428f761f19aa0b134ebda644127b8c1b&req=dSImEct4m4BaXvMW1HO4zXFGITUxsQLK85ACgxPC04Fjfqi3D3s8Gd6Ni6Ax%0AkEfj%0A For more information on how credits work, you can visit our FAQ page or try our pricing calculator.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Hi Siddhant B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: