Do Explorer Plan Credits Roll Over with Active Campaigns? | Clay

Do Explorer Plan Credits Roll Over with Active Campaigns?

Question, the credits roll over with the Explorer plan for 2 months. If we have an automated campaign going, for certain vacancies, will those stay active (if we would stick to one month)?

5 comments

Clay
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Yes, your automated campaigns will stay active as credits roll over. On the Explorer plan with monthly billing, unused credits roll over and accumulate up to 2x your monthly credit limit. Your campaigns will continue running as long as you have credits in your account to support them. The rollover system ensures continuity - credits don't expire after one month but can accumulate for up to 2 months based on your plan's monthly limit.
Sources: Do credits roll over? - FAQ | Clay.com FAQ | Clay.com Credits | Documentation | Clay University Credit Rollover Monthly vs. Annual Plans
Jelle O.
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One more question. It now says "The next payment of $349 will be charged on 30 Jul 2025 to the saved credit card VISA 9613. The billing email is info@artemisleads.com" So I have to choose "Cancel plan"?
Clay
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Yes, you need to choose "Cancel plan" to stop the $349 payment scheduled for July 30, 2025. You can find this option in Settings > Plans and Billing > Cancel Plan. After canceling, you'll keep your current plan features until July 30th, then automatically move to the free plan. Your existing credits and data will remain in your account.
Sources: How can I cancel my plan? - FAQ | Clay.com Change Your Plan, Cancel Your Plan, Restart Your Trial
Jelle O.
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You say "After canceling, you'll keep your current plan features until July 30th, then automatically move to the free plan." that means without API features? Or the Signal features?
Clay
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Yes, you'll lose access to API features after July 30th. When you move to the free plan, you won't be able to use your own API keys to run enrichments since that feature is only available on paid plans. The free plan only includes access to our 100+ integration providers using the Clay-managed account, but not the ability to use your own API keys. Regarding Signal features - I don't see specific information about Signal features in our documentation, so I can't confirm what happens to those specifically.
Sources: Plans & billing | Documentation | Clay University Clay Plan Feature Overviews Workspace administration documentation | Documentation | Clay University