Request for Partial Refund After Upgrading Subscription Level | Clay

Request for Partial Refund After Upgrading Subscription Level

Hi, just upgraded to the next level, had only used for a few days at the level below but was required to pay the full amount. Is there a way of getting a partial refund for the time not used?

10 comments

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hi Michael, thanks for reaching out! I just took a look at your account and see the email mkyrobinson@gmail.com is still on a free plan, is there a different account that you upgraded? What you are describing is our standard practice for upgrades. We do this because our pricing levels are built on credit packages so you receive a set amount of credits per billing cycle. I know you're still new to Clay, so I'm happy to offer an extension for this billing cycle on any unused credits that won't rollover. Happy to help you build a new table and optimize your credit consumption as well! Let me know if this is something you'd be interested in!
Michael R.
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Hi Tanvi, I don't really use much in the way of credits tbh. I was hoping for a refund on the amount of time I had left on the last plan I paid for, or an equivalent
Tanvi R.
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Got it Michael, could you share the account which you have a paid plan under? I just took a look at your account under the email mkyrobinson@gmail.com and see it is still on a free plan. Happy to investigate what we can do!
Michael R.
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It's hello@growontap.com
Tanvi R.
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Thanks Michael! The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Tanvi R.
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Let us know if there's anything else I can help you with :)
Michael R.
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Thx Tanvi R. much appreciated. If you could check out my other case regarding the validation waterfall it'd be much appreciated.
Tanvi R.
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Will do Michael!
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Hi Michael R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: