Troubleshooting API Integration Error: Exporting Leads to Heyreach

Hello support, Can you please let me know why I am getting this error while exporting leads from Clay to heyreach using the Api integration. P.S I have the heyreach working, and have its subscription.

8 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch soon. If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Daniel K.
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Uzair - Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1735808400&signature=efa8d9aad8f5f53a3a6b40da41e7da62d0cd51ed7ae2c9825029200ccdb9f6a5&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS70Bp8S2BKsam%2FhVPsxIg%3D%3D%0A
Uzair S.
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https://app.clay.com/workspaces/87655/tables/t_KSNjZ39EXQc7/views/gv_KWeJB2N67ohX
Uzair S.
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Here you go Daniel
Daniel K.
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Thanks! I've looked into the error logs, and it appears that the HeyReach API is indicating that there is no active subscription linked to your account. Could you please double-check that you are using the correct API, as there are be multiple connections? https://downloads.intercomcdn.com/i/o/w28k1kwz/1318664090/3bc85198a167179ac2c9fbdbb236/Arc_a9XZ4kW2j7.png?expires=1735823700&signature=cf2d94737a647f542f68868509caa0324910a80e945f258644437ff99b193a1e&req=dSMmHs94mYFWWfMW1HO4zURRlq%2BWpHuFYPgjIhBAPeyetVtk9Bw0e4vJb9AE%0AxHpL%0A If it doesn't help, can you re-setting the API key and readding it? Let me know how this goes and if the issue persists, happy to dive deeper here :) If there's anything else I can assist you with, please let me know! 😊 Have a great Thursday, Daniel
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Uzair S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: