If you're not receiving the password reset email, you're likely set up to sign in using Google Authentication. Try logging in via Google instead.
If you need the reset email, check your spam or junk folder and ensure your email address is entered correctly.
If you want to switch from Google Auth to username/password login, you'll need to request human assistance by clicking "Talk to a person" as this change requires manual support.
Hi Julius,
Thank you for reaching out to the support team. The reason why the password reset hasn't reached you is because your account is set to login with Google Auth, would you like me to change the settings so you're able to login with a password?
Hi Julius,
The email address you shared is currently tied to an existing trial account. I can delete that trial account and disassociate the email, which will then allow me to make the necessary changes. Would you like me to go ahead and proceed with that?