Issue with Password Reset Email Not Received

If you're not receiving the password reset email, you're likely set up to sign in using Google Authentication. Try logging in via Google instead. If you need the reset email, check your spam or junk folder and ensure your email address is entered correctly. If you want to switch from Google Auth to username/password login, you'll need to request human assistance by clicking "Talk to a person" as this change requires manual support.

Source: Workspace administration documentation | Documentation | Clay University

Hi Julius, Thank you for reaching out to the support team. The reason why the password reset hasn't reached you is because your account is set to login with Google Auth, would you like me to change the settings so you're able to login with a password?

I've gone ahead and made those changes, let me know if you are still encountering any issues.

Sure! If you can please provide me with the new email, I can go ahead and make those changes.

Hi Julius, The email address you shared is currently tied to an existing trial account. I can delete that trial account and disassociate the email, which will then allow me to make the necessary changes. Would you like me to go ahead and proceed with that?

Great, I've gone ahead and made those changes, please let me know if you encounter any issues going forward.

No problem, have a great day!