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02 Support

Account Suspension Inquiry Due to Fraud Suspicion

Avatar of Jonathan K.Jonathan K.
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hey there - can't login, got a message that my account is suspended for suspicion of fraud. I sent an email. can you please let me know what is going on ? It would be under either info@oshergroup.com or jnkhorsandi@gmail.com

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  • Avatar of Channeled
    Channeled
    APP
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    We don't have specific information about your account suspension. Account suspensions are handled on a case-by-case basis by our support team. Since you've already sent an email, our team will review your case and respond as soon as possible. In the meantime, you can try logging in using Google Authentication if you originally set up your account that way. Sometimes, users who typically sign in with Google may encounter issues when trying to use the password reset feature. If you need immediate assistance with your account suspension, please request human support by clicking on "Talk to a person" in this chat. They'll be able to look into your specific situation and provide more detailed information about the suspension and next steps. Can you confirm whether you typically sign in using Google Authentication or a username and password?