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Issue with Slow CSV Uploads for 30k+ Rows: Need Assistance

Avatar of Kevin N.Kevin N.
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Uploading CSV to a table takes a long time and never load now. Is there an issue right now? 30k+ row. Usually been fine.

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    There might be a few reasons why your CSV upload is taking a long time and failing to load. Our CSV upload feature supports a maximum of 50,000 rows, so your 30k+ row file should be within limits. However, here are some troubleshooting steps: 1. Ensure your CSV doesn't include "created at" or "updated at" columns. 2. Check that you have 72 columns or fewer. 3. Use UTF-8 encoded CSV files with comma-separated values. 4. Try uploading your data to a public Google Sheet, then download it as a CSV and attempt the upload again. 5. Make sure your CSV file name is short. If you've tried these steps and the issue persists, you may need further assistance. In that case, please request human support by clicking on "Talk to a person" in this chat.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Kevin N.
    Kevin N.
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    It's working again

  • Avatar of Katherine P.
    Katherine P.
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    it was failing for me today, too. Might have been a temporary outage.