Clay running all night but OpenAI fields not processing - Need help!

·Jan 09, 2024 02:36 PM·

I've had clay running all night and the openAI fields are not processing. Prior to letting in run all night i was running it for a few hours while on the computer... any idea why this could be? I have sufficient credits in my openai account

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39 comments

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Dave S.
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https://app.clay.com/workspaces/43672/tables/t_Xui1pwH3ri4B/views/gv_aqdo0P0i4QCB
Chandler K.
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Dave - has this issue been fixed yet? I'm in the same boat.
Dave S.
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not yet
Dave S.
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Arturo O. any insight on this? the issue is persisting
Dave S.
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Colin P. Hey Colin, do you have any insight into this? Still processing and it's really holding me up.
Dave S.
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Chandler K. any luck with this?
Dave S.
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Clay Team
Clay Team
APP
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Hey, thanks for reaching out, sorry for the delay! Taking a look
Clay Team
APP
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We had several threads open and were not getting sorted properly in our tracking tool. I see them loading and some retrying, this may be related to rate limits specific to your API keyYou can check your chatGPT usage or limits in these links (they're usually fast at helping you out if you need to increase them) - https://platform.openai.com/account/usage or https://platform.openai.com/account/limits Also, check if your API key/service has a monthly limit, meaning that if you run out of credits it stops working until you refill credits.
Dave S.
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Thanks for the getting back to me Arturo
Dave S.
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I'm on Tier 3. which has 300k TPM and 5k RPM. I think for the task at hand, that should me plenty plenty to do it in a reasonable amount of time
Dave S.
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what else could it be? It's been over 24 hours and I'm getting nowhere with it... any ideas?
Dave S.
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Arturo O. (tagging you to surface this on yourside)
Dave S.
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also, I have plenty of credits in the account and sufficient monthly limit available.
Clay Team
APP
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Hey Dave, thanks for the follow-up. If all looks properly set on that end, then i'm looping in Adam E.; would you know what else could be the cause of this, Adam?