Clay running all night but OpenAI fields not processing - Need help!

I've had clay running all night and the openAI fields are not processing. Prior to letting in run all night i was running it for a few hours while on the computer... any idea why this could be? I have sufficient credits in my openai account

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39 comments

Dave S.
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https://app.clay.com/workspaces/43672/tables/t_Xui1pwH3ri4B/views/gv_aqdo0P0i4QCB
Chandler K.
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Dave - has this issue been fixed yet? I'm in the same boat.
Dave S.
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not yet
Dave S.
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Arturo O. any insight on this? the issue is persisting
Dave S.
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Colin P. Hey Colin, do you have any insight into this? Still processing and it's really holding me up.
Dave S.
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Chandler K. any luck with this?
Dave S.
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Clay Team
Clay Team
APP
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Hey, thanks for reaching out, sorry for the delay! Taking a look
Clay Team
APP
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We had several threads open and were not getting sorted properly in our tracking tool. I see them loading and some retrying, this may be related to rate limits specific to your API keyYou can check your chatGPT usage or limits in these links (they're usually fast at helping you out if you need to increase them) - https://platform.openai.com/account/usage or https://platform.openai.com/account/limits Also, check if your API key/service has a monthly limit, meaning that if you run out of credits it stops working until you refill credits.
Dave S.
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Thanks for the getting back to me Arturo
Dave S.
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I'm on Tier 3. which has 300k TPM and 5k RPM. I think for the task at hand, that should me plenty plenty to do it in a reasonable amount of time
Dave S.
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what else could it be? It's been over 24 hours and I'm getting nowhere with it... any ideas?
Dave S.
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Arturo O. (tagging you to surface this on yourside)
Dave S.
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also, I have plenty of credits in the account and sufficient monthly limit available.
Clay Team
APP
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Hey Dave, thanks for the follow-up. If all looks properly set on that end, then i'm looping in Adam E.; would you know what else could be the cause of this, Adam?
Dave S.
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Thank you. It's a decent amount of records but nothing crazy. it's like 7000 and it's been going for over 24 hours. Huge deadline coming up and need to whatever possible to get this going
Adam E.
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Dave S. I think whats happening here is because you are using GPT-1106-turbo, which there is a maximum TPD (tokens per day) that I believe you have hit
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Adam E.
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Chandler K. is this potentially your issue as well?
Dave S.
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i'm currently have 450k TPM and 10K RPM for the 1106 preview model. (increased since i last told you the amount Arturo)
Dave S.
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i will check how much i used today, brb
Adam E.
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how about the TPD ?
Dave S.
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lol. sorry didnt realize i cut off the header
Dave S.
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one sec
Adam E.
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look here: https://platform.openai.com/account/limits
Dave S.
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i'm currently tier 4. doesn't look like TPD or RPD is restricted
Adam E.
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hmm, im seeing this error message from the cells in your table
Dave S.
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interesting
Dave S.
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let me stop and restart.
Adam E.
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https://platform.openai.com/account/organization that is your organization ID i sent in the message, correct?
Adam E.
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In that case, you could reach out to OpenAI about this
Dave S.
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that is the correct org id
Adam E.
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i would suggest reaching out to OpenAI to ask them why you have a tokens per day limit, could you try that? thats the message were getting on our end. For the time being you could use the clay key, or you could switch the model
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Dave S.
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Thanks for the insight Adam. i'll reach out to them and see what the story is
Dave S.
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Really appreaciate your help
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Dave S.
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Thanks Arturo
Dave S.
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Last thing. does that TPD seem normal?
Dave S.
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Because i cant find any restriction for TPD on their help center...
Adam E.
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Honestly, I haven't seen that before for that tier, but TPD is a thing at the lower tiers so it makes sense. Its just weird that their documentation doesn't show that, could be some miscommunication error on that part
Dave S.
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Got it. I'm no tier 5 so hopefully i just needed a fresh start for the day