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Urgent Support Needed: Unanswered Queries from Clay Account

Avatar of Tarun M.Tarun M.
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hi Mark L. Bo (. Clay S. team i have sent countless messages for a simple query over chat support from my clay account and have been chasing you guys for a solution..but not a single response over 2 days and not even an acknowledgement..this is not the kind of support i expect from a company like clay. Appreciate if someone from the support team can look into this on urgent basis. my clay account is under the mail id varun@atozwmc.com

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    We apologize for the delay in responding to your query. Our team aims to provide timely support, and we're sorry we didn't meet that expectation in this case. To get urgent assistance, you have a couple of options: 1. Continue using this chat support and request to speak with a human agent by clicking on "Talk to a person" if you haven't already. 2. Join our Slack community for quick support: Join Slack 3. Follow us on LinkedIn for updates and support. We'll do our best to address your concerns as quickly as possible. If you need further help, please don't hesitate to ask for human assistance through this chat.

  • Avatar of Daniel K.
    Daniel K.
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    Hey Varun, so sorry for the late replies. I forwarded my response to your email. If there's anything else I can assist you with, please let me know! Have a great Monday, Daniel

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Tarun M.
    Tarun M.
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    hey Bo (. Daniel K. the response that you have provided over mail is not appropriate.. i have data that has gone missing without having touched that exsiting table and have also shared a loom video agaon to show that the data was there previously..please look into this urgently happy to get on a call to sort out this mess. Please respond at the earliest. thanks

  • Avatar of Bo (.
    Bo (.
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    Hey Tarun, I just replied in the other thread as well, but here’s a walkthrough of what most likely happened: https://cln.sh/xKScdwC0 and more details: https://cln.sh/zhJwchfP Let me know if anything’s still unclear—I’m here to help.